A career as a banking advisor at the National Bank is dynamic and versatile, allowing you to pursue your ambitions by improving the lives of our clients, your colleagues, and yourself. With your warm approach and active listening skills, you provide a personalized experience to customers at the branch.

Your Job:

• Welcome clients and address their inquiries.
• Guide clients on our banking apps and ATMs.
• Listen to client needs and resolve complex situations.
• Advise and offer transaction solutions for individuals.
• Establish durable business relationships.
• Ensure client satisfaction and commitment.
• Direct clients to specialist colleagues for specialized needs.
• Ensure compliance and risk management standards are met.

Your Team:

The branch is open one evening a week. Various work schedules are possible and depend on the team's availability. The position reports to the customer service manager or branch manager. You'll collaborate daily with a team of specialists in investment, credit, mortgage financing, and more.

Our team values passion and bold ideas. Whether it's helping clients achieve their goals or colleagues pursue their life passions, we are united. We rely on each other to share knowledge and offer support.

Career prospects include career advancement in your role, promotions, geographic movement, branch changes, and more. Career possibilities are numerous, and we encourage internal mobility.

Our training programs, based on learning by doing, help you master your profession. Personalized training content on banking solutions and the advisory approach supports your continuous learning. Access to diverse colleagues enriches your development.

Requirements:

• College diploma (DEC) or equivalent
• Experience in customer service, inclusive attitude
• Caring attitude with strong client empathy
• Interest in technology and knowledge sharing
• Ability to adapt to different situations

Languages: French.