Job Summary

Reporting to the Supervisor, the Internal Sales Representative is tasked with providing customer service via phone, email, or in-person at the counter. Responsibilities include handling customer complaints, processing requests and transactions, and making outbound calls to promote products.

Key Responsibilities:

• Communicate with existing clients to promote and sell our products.
• Actively listen to clients to meet their needs and respond to requests.
• Suggest alternative or complementary products and explore new opportunities to enhance client satisfaction and sales.
• Build strong customer relationships.
• Process client orders and input them into WinBSA.
• Invoice customers for shipped orders.
• Coordinate with Supervisor to address specific customer needs.
• Ensure timely preparation and availability of products for next-day shipping.
• Request quality control documentation as needed by clients.
• Manage stockouts as requested by clients and provide updates when products are back in stock.
• Handle merchandise return forms and submit them for dispatch.
• Communicate order delays or issues to clients.

Qualifications:

• High school diploma or equivalent required.
• 2-3 years of similar experience, preferably in food or manufacturing.
• Strong customer service and conflict resolution skills.
• Proficiency in both French and English, written and oral.
• Familiarity with Microsoft Office and ERP or SAP applications is a plus.