Drax
Drax

IT Service Desk Analyst

Salary

$68,000

Job status
Permanent
Location
Drax
Bear Lake, BC
Workplace
On site
Job description

As an IT Service Desk Analyst at Drax, you will deliver exceptional customer service, ensuring the IT services align with business goals. Key responsibilities include resolving incidents efficiently, assessing and fulfilling service requests, identifying underlying issues, and collaborating with IT functions and third-party suppliers. This role requires proficiency in hardware, network configurations, and software such as Windows 10/11 and Office 365, as well as strong LAN/WAN networking interests. Your flexible approach allows you to work outside of core hours, with a commitment to customer-first support. You will document technical concepts clearly for customers and work both independently and as part of a team.

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Join Drax as an IT Service Desk Analyst! ? Would you like to be part of a company that is leading the way in transforming energy usage and supply? Here, you will play a vital role in providing top-notch customer service while driving a zero-carbon, lower-cost energy future. As part of the team, you'll work with cutting-edge technology and collaborate with skilled professionals. ? The salary range is competitive, and your work-life balance is valued, alongside an exciting pathway to potentially shaping the future of energy. ? Apply today and be part of a mission that makes a difference! ?

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Job offer are open to all, without discrimination and in gender equality.

Throughout the website, gender-specific terms may be used in order to ease the text flow.

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