Drax
Drax

IT Service Desk Analyst

Salary

$68,000

Job status
Permanent
Location
Drax
Fraser-Fort George, BC
Workplace
On site
Job description

As an IT Service Desk Analyst at Drax, you'll be instrumental in delivering exceptional IT support to users, aligning with business goals. Your role involves swiftly resolving incidents in line with Service Level Agreements, assessing and fulfilling service requests, identifying root causes of issues, and optimizing service delivery. You'll collaborate with internal teams and third-party suppliers, ensuring high-quality outcomes. Ideal candidates are proficient in MS Office, Windows 10/11, Active Directory, and possess a flexible, customer-first approach to support.

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Join Drax as an IT Service Desk Analyst! ? Be part of a team that's at the forefront of transforming energy, with a focus on driving a zero-carbon, lower-cost energy future. You'll provide outstanding IT support, resolve incidents efficiently, and collaborate with internal teams to ensure service excellence. Enjoy a dynamic work environment while making a significant impact! ? Apply today to be part of our mission!

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