IT Service Desk Analyst
Expected salary range
$70,000
Job status
Location
Workplace
Job Description
As an IT Service Desk Analyst at Drax, your main focus will be to deliver exceptional customer service to users of IT services, aligning with Drax Group IT and business objectives.
Key Responsibilities
- Efficient incident resolution per Service Level Agreements (SLAs).
- Prompt service request assessment and fulfillment.
- Identification of potential root causes and improvement suggestions.
- Close collaboration with internal IT teams and third-party vendors.
- Proactive management of the application landscape for optimum performance.
Skills Required:
- Proficiency in desktop/laptop hardware and networking.
- Understanding of Windows, VoIP/SIP, Active Directory, and Office 365.
- Familiarity with ITIL principles and continuous service improvements.
Drax
Join Drax as an IT Service Desk Analyst and be part of a transformative team driving a zero-carbon energy future! 🏆 Enjoy a competitive salary, thriving work culture, and the chance to impact energy innovation. Drax values excellence and offers a path of growth and great rewards tailored to your lifestyle! 💡 Apply today for a career that's more than just a job. 🌿
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
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