As a Service Supervisor, you'll bridge the gap between service teams and upper management, focusing on team management, process, and culture. Your role includes leading daily tasks, aligning projects with business goals, and ensuring smooth interactions with customers. You'll provide leadership through coaching, manage performance and workloads, and champion business change and process improvement.

Confidentiality is key, as you'll handle sensitive information with utmost care to maintain trust and productivity. With open communication, you'll act as the crucial link between the front-line and management, facilitating solution-driven discussions.

Target achievements like weekly meetings, a quick renewal process, and a high retention rate will be your responsibility. Your support in office admin tasks, career development initiatives, and metrics tracking will solidify team success.

Your skills in communication, decision-making, multitasking, and proficiency with relevant computer systems will drive you in this role, as well as your commitment to professional growth through further courses and training.