Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

The vibrant new centrepiece of the city’s Golden Square Mile. Chic and sleekly modern, Four Seasons Hotel Montreal forms the vibrant new epicentre of the Golden Square Mile. Dine at our stellar restaurants and shop at the luxurious Holt Renfrew Ogilvy. In this world capital of style and culture, Four Seasons savoir faire helps shine a fresh light on the city.

Four Seasons Hotel Montreal is seeking an individual who shares our passion for excellence and is committed to creating memorable experiences for both our employees and our guests. We are looking for someone with a strong work ethic, high integrity, attention to detail, cultural awareness, and a guest-centric mindset.

Located in the heart of Montreal’s Golden Square Mile, Four Seasons Hotel Montreal offers more than just a stay — we deliver a luxurious lifestyle experience. From world-class dining at Marcus Restaurant to relaxation at our Forbes Five-Star Guerlain Spa, and exclusive access to Holt Renfrew Ogilvy, we are a vibrant hub of elegance, hospitality, and culture.

About the role

The Guerlain Spa at Four Seasons Montreal is seeking a receptionist to act as an ambassador of our values and expertise, providing a warm and personalized welcome to our guests. Driven by a passion for excellence, this individual will create a memorable experience through professionalism, impeccable presentation, and a strong commitment to service.

Responsibilities

• Provide personalized, courteous, and professional service to all guests while respecting Guerlain’s rituals and standards.
• Promote, sell, and coordinate spa services and products tailored to each guest’s individual needs.
• Demonstrate in-depth knowledge of Guerlain treatments, products, and brand identity to effectively advise clients.
• Efficiently manage reservations, guest check-ins, billing, and all opening and closing procedures at the spa.
• Maintain a clean, organized, and fully operational environment in collaboration with internal teams.
• Offer regular feedback to management on guest experiences to ensure exceptional service quality.
• The list of responsibilities above is not exhaustive and may evolve based on hotel needs and operational demands.

Requirements

• Good communication skills in French; an intermediate knowledge of English is necessary to understand the needs of international customers, explain the services offered, and ensure a personalized experience.
• Excellent understanding of all spa services, including their benefits, indications, and contraindications.
• Ability to handle stress in a positive and effective manner.
• Genuine interest in and ability to deliver exceptional service to both internal and external guests, as well as vendors.
• Solid computer skills, including working knowledge of MS Word, Excel, and Lotus Notes.
• Must be available to work weekends, days, evenings and holidays.
• Previous experience and knowledge of spa operations is an asset.

Benefits

• Comprehensive health benefits (dental, vision, life insurance, prescriptions, etc.).
• Discounts at MARCUS Restaurant and the Guerlain Spa.
• Employee recognition programs (Employee of the Month, anniversary celebrations, etc.).
• Complimentary meals per shift at Café 1440.
• Employer-contributed retirement plan.
• Paid vacation plus two additional floating holidays per year.
• Strong training and development programs.
• Employee travel program, including complimentary stays at Four Seasons properties worldwide (based on tenure and availability).
• And more!