About the role

VCA Animal Hospitals is seeking a Veterinary Receptionist at Island Animal Hospital in Nanaimo, British Columbia. Support veterinary clients and patients using appointment scheduling and calm front desk communication daily.

This Veterinary Receptionist position supports hospital administration and client service. You will manage check-ins, check-outs, incoming calls, emails, and appointment scheduling. The role also coordinates communication among medical teams, specialty services, and the referring community while supporting emergency and specialty care.

Bring accurate records, appointment coordination, and empathetic communication to Island Animal Hospital's veterinary reception team in Nanaimo.

Responsibilities

• Welcome clients and patients professionally
• Manage check-ins, check-outs, and appointment scheduling
• Handle incoming calls through the multiline system
• Prioritize emails and client inquiries efficiently
• Maintain accurate records and administrative flow

Requirements

• Two or more years receptionist or medical front desk experience
• Professional, calm demeanour with sensitive client information
• Experience booking medical and urgent appointments
• Strong electronic medical records knowledge
• Microsoft Office applications experience