Join the banking team in Vancouver at Canadian Western Bank, part of the National Bank, as a Banking Advisor and be the first point of contact for clients, delivering exceptional service and financial solutions. This role allows you to have a positive impact on the organization through your customer service skills, financial knowledge, and ability to build strong relationships.

Your Role

• Provide outstanding customer experiences ensuring each interaction is positive and meaningful.
• Open accounts and offer banking products tailored to client needs.
• Identify referral opportunities to account managers to support customers' financial success.
• Accurately process transactions while adhering to compliance standards and attention to detail.
• Educate clients on banking products to promote understanding and engagement.
• Contribute to branch success through collaboration and continuous learning.

Your Team You'll be part of a customer service team, under the direction of the branch manager. Our team is distinct for its people-focused approach, collaboration, and dedication to client success. We offer flexibility and work-life balance, including hybrid work opportunities and adaptable schedules.

Our training programs utilize on-the-job learning to help you master your role. Access to personalized training, mentoring, and a support team is available to help advance your career.

Requirements

• Some post-secondary education and over one year of customer service experience.
• Excellent communication skills with a people-centered approach.
• Interest in financial products and desire to advance in the banking industry.
• Attention to detail and ability to work effectively in a fast-paced environment.
• Proficiency in MS Office and other banking systems.

Languages: English

Skills

• Brand Ambassador
• Business Development
• Results Oriented
• Teamwork
• Client Focused
• Attention to Detail
• Digital Skills
• Empathy
• Learning Agility
• Verbal Communication

Your Benefits In addition to competitive compensation, we offer a range of flexible benefits to support your well-being and that of your family. These include a health and wellness program with numerous options, flexible group insurance, a generous retirement plan, a share acquisition plan, employee and family assistance programs, preferential banking services, community involvement initiatives, telemedicine services, and a virtual sleep improvement clinic.

We provide an evolving offer that keeps up with trends, your needs, and those of your loved ones. Our dynamic work environments and modern collaboration tools foster a pleasant employee experience. We greatly value employee ideas, encouraging ongoing dialogue and feedback through surveys and programs.

People First We are a human-scale bank standing out for our boldness, entrepreneurial culture, and passion for people. We exist to positively impact individuals' lives. Our core values of connection, agility, and empowerment inspire us. Inclusion is central to our commitments. We offer a barrier-free workplace accessible to all employees. During the recruitment process, we aim to provide accessibility measures. If accommodation is needed, please let us know during our initial communication. We welcome candidates from all backgrounds and are interested in knowing what you can bring to our team. Embark on your ambitions with us!