IT Service Desk Analyst
$68,000
As an IT Service Desk Analyst at Drax, you'll play a crucial role in delivering exceptional customer service for IT services, aligning with Drax Group IT's business objectives. Your tasks will include resolving incidents efficiently according to SLAs, managing service requests promptly, identifying root causes for improvements, and collaborating with internal and external partners. You will ensure availability, stability, and performance of applications while keeping customers informed throughout the process.
Skills and Qualifications:
- Proficiency in hardware, network configurations, and MS Office Suite
- Experience with Windows 10/11, Active Directory, and Office 365
- Familiarity with ITIL principles, VoIP, SIP, and more
- Flexible, customer-focused, and a proactive problem solver
Join Drax as an IT Service Desk Analyst and be a part of a team that's shaping the future of energy through a zero-carbon mission. ? You'll engage in impactful work by resolving IT service incidents efficiently, supporting users with top-notch service, and contributing to continuous service improvements. With opportunities to learn and grow, collaboration, and a focus on customer satisfaction, this role holds the promise of a rewarding career. ?
Job offer are open to all, without discrimination and in gender equality.
Throughout the website, gender-specific terms may be used in order to ease the text flow.
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