Our client, a company that provides equipment for healthcare professionals, is looking for an order clerk for a temporary position with a strong possibility of permanence.

The position holder is responsible for entering orders received mainly by email, answering customer questions about prices, deadlines, product information, and offering a positive customer experience by meeting their needs, solving their problems, and ensuring quality service. This position also involves administrative and support tasks to ensure efficient service operations.

Workplace: Laval

Schedule: 8:30 AM - 5:00 PM with a 30-minute lunch break

Key Responsibilities:

Customer Service:

• Respond to questions from customers regarding products, services, or policies.
• Provide clear and precise information in a timely manner.
• Resolve customer complaints or concerns professionally.
• Ensure customer satisfaction after each interaction.

Transaction Processing:

• Perform transactions; order taking, merchandise return, delivery deadline requests, provide quotes or reimbursement requests.
• Maintain accurate records and registers related to orders.
• Assist customers with using their online services.

Administrative Support:

• Process orders and follow up on shipments or specific inquiries.
• Update customer information in databases.
• Prepare reports or documents related to the service.

Collaboration and Teamwork:

• Work closely with other departments to resolve customer issues.
• Participate in team meetings to share improvement ideas.

Other Responsibilities:

• Participate in training or workshops to enhance customer service skills.
• Perform any other related tasks assigned by management.

Required Qualifications:

• High school diploma or equivalent.
• Customer service experience (asset).
• Excellent oral and written communication skills.
• Good concentration ability, attentive and methodical.
• Good command of computer tools (Office suite, CRM software, etc.).
• Positive attitude, professionalism, and team spirit.

Key Skills:

• Team spirit
• Solution orientation
• Active listening ability
• Concentration ability and good memory
• Stress and priority management
• Organization and thoroughness
• Initiative and autonomy.